--- updatedAt: 2025-04-11T10:43:44.000Z agentTools: projectIndex: https://documentation.reviveai.co.uk/llms.txt --- # ā¯“Troubleshooting & FAQ's This section provides answers to common issues you may encounter and solutions to ensure smooth operation. ### Common Issues: 1. **Error: "Unable to Connect to Salesforce"** * **Solution**: Ensure that your Salesforce API user has the correct permissions and that the API key is valid. Reconnect the integration by following the installation steps. 2. **Data Syncing Issues (e.g., Missing Fields)** * **Solution**: Double-check the field mapping settings. Ensure that all relevant fields are mapped correctly between Salesforce and ReviveAI. Use the *Test Sync* feature to identify issues. 3. **ReviveAI Not Responding in Conversations** * **Solution**: Verify that the ReviveAI agents are activated in Salesforce and check for any connectivity issues. Ensure that there are no workflow or permission conflicts. ### FAQs: 1. **What Salesforce editions are compatible with ReviveAI?** * ReviveAI is compatible with Salesforce Sales Cloud and Service Cloud, with support for both Enterprise and Developer Editions. 2. **Can I use ReviveAI with custom Salesforce objects?** * Yes, ReviveAI supports custom objects and fields, allowing you to configure your workflows and mappings according to your unique Salesforce setup. 3. **How secure is the data transfer between Salesforce and ReviveAI?** * All data transfers between Salesforce and ReviveAI are encrypted using HTTPS. Additionally, ReviveAI adheres to the highest security and data governance standards.