📀 Data Integrity and Storage in ReviveAI

ReviveAI places the utmost importance on data integrity, privacy, and compliance with data protection regulations. This document explains how ReviveAI handles data in relation to Data Questions, ensuring that all collected information is stored securely and processed in accordance with data protection laws. Additionally, it clarifies the roles of the Data Processor and Data Controller in handling customer data within the ReviveAI ecosystem.

🧑‍⚖️ Data Controller and Data Processor Roles

In the context of data management, it is important to understand the distinction between a Data Controller and a Data Processor:

• Data Controller: The entity (typically the client or customer) that determines the purposes and means of processing personal data. As the Data Controller, you are responsible for ensuring that all data collection and processing complies with applicable data protection laws.

• Data Processor: ReviveAI acts as a Data Processor, meaning that we process personal data on behalf of the Data Controller (you, the customer). As the Data Processor, we adhere to your instructions regarding how data should be collected, stored, and processed.

ReviveAI does not control how the data is used or make decisions on its collection beyond the scope of the agreed-upon contractual arrangements. Our role is limited to processing the data as directed by the Data Controller.

🔒 Ensuring Data Integrity

ReviveAI is committed to maintaining data integrity to ensure that the data collected during interactions remains accurate, consistent, and up to date. This is crucial for driving successful AI-agent interactions, lead qualification, and providing the best user experiences.

Key Data Integrity Practices:

• Accurate Data Collection: ReviveAI ensures that the data collected via Data Questions is captured in real-time and is relevant to the interaction context. The AI agent will prompt the user for any missing or critical information during the conversation.

• Data Validation: As part of our system, ReviveAI includes built-in validation checks to ensure that the data provided by users conforms to the required format (e.g., email addresses, phone numbers, dates) and meets the necessary quality standards.

• Error Handling: If incorrect or inconsistent data is collected, the system prompts users to correct it, ensuring that data accuracy is maintained throughout the conversation.

💾 Data Storage and Security

ReviveAI adheres to industry-leading standards for the storage and security of personal data. All collected data is stored in secure databases, with multiple layers of protection to prevent unauthorized access, tampering, or loss of data.

Key Data Storage Practices:

• Data Encryption: All sensitive data is encrypted both in transit and at rest, ensuring that it remains protected while being transferred or stored.

• Access Controls: We enforce strict access controls to ensure that only authorized personnel have access to the data. This minimizes the risk of unauthorized access or accidental data breaches.

• Data Retention Policies: ReviveAI follows data retention policies that dictate how long data is stored, ensuring compliance with your requirements and any applicable data protection laws. You can configure data retention periods based on the needs of your business or specific regulatory requirements.

🔄 Data Processing Under GDPR and Compliance

As a Data Processor, ReviveAI is fully committed to complying with all relevant data protection laws, including the General Data Protection Regulation (GDPR), when processing personal data. Under GDPR, the responsibility of handling data must be clearly outlined between the Data Controller and Data Processor.

ReviveAI's processing of data is governed by a Data Processing Agreement (DPA), which outlines the following:

• Purpose of Data Processing: ReviveAI processes data solely for the purpose of providing the services outlined in your agreement (e.g., handling interactions via AI agents, lead qualification, data validation).

• Data Subject Rights: The Data Controller (you) is responsible for ensuring that data subjects (your users, customers, prospects) are informed about the collection and processing of their data, and for ensuring that data subject rights (such as access, correction, and deletion) are respected.

• Third-Party Transfers: If data needs to be transferred to third parties, ReviveAI ensures that these transfers comply with applicable data protection laws, providing adequate safeguards where necessary.

• Subprocessors: In the event that ReviveAI engages any subprocessors (third parties who help us process data), we ensure that they adhere to the same level of data protection standards and are bound by appropriate contracts.

📊 Data Compliance and Reporting

To ensure continuous compliance with applicable laws, ReviveAI provides tools for the Data Controller to monitor and report on data usage. These tools enable you to track the flow of personal data, review data processing activities, and ensure that proper consent and authorization have been obtained from data subjects.

Key Reporting Features:

• Audit Trails: Keep track of all data processing activities, including when data was collected, updated, or deleted, and by whom.

• Consent Management: Manage and record user consent for data collection, ensuring that data subjects' rights are protected and that you remain compliant with regulations.

• Data Deletion: Easily manage the deletion of data in accordance with your data retention policies or upon a user’s request to exercise their right to be forgotten.

📅 Data Retention and Deletion

ReviveAI provides configurable options for data retention and data deletion to ensure that you can manage data storage in a way that aligns with your compliance obligations and business needs.

• Retention Periods: You can set data retention periods based on your requirements and automatically purge or anonymize data once the period expires.

• Deletion on Request: Data can be deleted in response to a data subject’s request or as part of regular data management procedures.

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Remember: As the Data Controller, you are responsible for ensuring compliance with data protection regulations, including the lawful basis for processing personal data.

📞 Contact ReviveAI Support

If you have any questions or need assistance with data handling, data questions, or compliance requirements, please don’t hesitate to contact our support team at [email protected].

ReviveAI’s team is here to ensure that your use of our platform is fully compliant and aligned with the best data protection practices.

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