💬 SMS & Whatsapp Messaging
ReviveAI enables intelligent, real-time lead engagement using SMS and WhatsApp to guide prospects through full lifecycle journeys — from first contact to qualification, cross-selling, and conversion.
Whether you’re reactivating dormant leads, following up on form submissions, or nurturing warm prospects, ReviveAI’s conversational agents can drive meaningful outcomes at scale.
🚀 Key Use Cases
- 🔁 Re-engagement of cold or inactive leads
- 🧲 Lead capture follow-up after ad/form submission
- 🧪 Qualification & cross-qualification for different products or services
- 💡 Nurture journeys for leads not yet ready to buy
- 🛒 Conversion support via booking links, online journeys, or live agent handover
📲 Channels Supported
| Channel | Description | Typical Use Cases |
|---|---|---|
| SMS | Short, quick-touch conversations or notifications | Reactivation, reminders, call-to-actions |
| Richer conversations with brand presence and media | Guided flows, nurture, support, upselling |
ReviveAI can integrate with your preferred messaging provider or use pre-configured platforms like Twilio, Vonage, or WhatsApp Business API.
🔄 Journey Flow Overview
The typical engagement journey includes the following stages:
1. ✅ Initial Contact
ReviveAI initiates outreach via SMS or WhatsApp using dynamic templates personalized with user data.
Example:
“Hi James, it’s Laura from GreenLife Energy. Just checking if you’re still looking to switch providers?”
2. 🎯 Qualification
The AI agent asks a small set of dynamic questions to qualify interest, intent, and suitability.
Example:
“Can I ask if you're currently in a fixed contract, or are you free to switch now?”
3. 🔁 Cross-Qualification (Optional)
If a lead isn't suitable for Product A, the agent can intelligently pivot to Product B, C, or D based on criteria like:
- Budget
- Timing
- Contract status
- Specific needs
Example:
“We may not be the best fit right now — but we do have a flexible plan for renters. Would you like to hear more?”
4. 🛍️ Conversion Support
Depending on lead responses and routing logic, the conversation ends in one of several conversion outcomes:
| Conversion Type | Description |
|---|---|
| 📞 Phone Appointment | Booked into a sales calendar via link or prompt |
| 🌐 Online Journey | Redirected to application, quote, or product page |
| 🤝 Live Agent Handoff | Escalated to human via SMS, WhatsApp, or call |
All conversion steps can include automated reminders or follow-ups to reduce drop-off.
🎨 Features That Power These Journeys
- 🔄 Real-time two-way messaging with context memory
- 🧠 Smart branching logic based on answers, metadata, and source
- ⏱️ Automated follow-ups if users pause or drop off mid-journey
- 📅 Native booking integrations for Calendly, Salesforce, HubSpot, etc.
- 🔗 Link tracking for conversion visibility
- 🔐 Opt-in & compliance support (e.g. GDPR, TCPA)
📊 Reporting & Attribution
Track every step of the journey with:
- Message delivery and read rates
- Conversation completion rate
- Qualification and cross-qualification ratios
- Conversion attribution (e.g., booked call, completed sign-up)
Data can be pushed into your CRM, data warehouse, or ReviveAI dashboard.
🧠 Why This Works
Using familiar, low-friction channels like SMS and WhatsApp means:
- ⏳ Less wait time vs email or call-back
- 💬 Higher response rates due to conversational format
- 📱 Users can engage on their terms, from anywhere
- 🎯 Dynamic segmentation ensures the right message is sent at the right time
🔧 Customization & Control
You can fully customize:
- Conversation flows
- Messaging tone and persona
- Channel preference by lead type or source
- Conversion destinations (e.g. custom URLs, integrations)
ReviveAI agents can also integrate with live teams — so if a human needs to step in, it’s seamless.
🙋 Questions?
Need help designing your ideal engagement journey? Contact Support or speak to your customer success manager.
Updated 16 days ago