What Happens When Your Engagement Ends

A short guide to what you can expect when we close out your account with us

Overview

Whenever an engagement with ReviveAI comes to an end, whether the contract has simply run its course or either of us has chosen to end it early, we follow the same clear process. This guide sets out what to expect, and what we may need from you, so the handover is straightforward on both sides.

How it works

1. Confirming the end date

We'll agree the date your engagement ends, in line with the notice period set out in your agreement with us, and confirm this with you in writing.

2. Your data

We'll act on the data-handling instruction already agreed in your Data Processing Agreement, either returning your data to you or deleting it securely. As part of the exit we'll ask you to confirm that instruction still stands, or tell us if it's changed.

3. Access and reporting

Any access we've provided to our platform or dashboards will close from the agreed end date. If you need a copy of any reporting or data before then, please let us know in good time.

4. Final account reconciliation

We'll issue a final invoice covering any outstanding fees and settle anything owed on either side, including any unused credit where applicable.

5. Confirmation

Once everything above is complete, we'll send you written confirmation that your account is closed, access has ended, and your data has been handled as agreed.

What we need from you

Four things, and we'll take care of the rest.

• Confirmed the end date with us in writing
• Confirmed your data handling instruction (return or delete), or told us if it's changed
• Told us about any reports or data exports you need before the end date
• Settled the final invoice

Once these are done, we'll close your account and send written confirmation that access has ended and your data has been handled as agreed.

Questions?

If you have any questions at any point during this process, contact us at [email protected]