🧠 Sentiment Checker

ReviveAI includes a powerful real-time Sentiment Checker that monitors the tone and emotion of user messages during conversations. This feature enables your AI agent to dynamically adjust its approach based on how a user feels — creating more empathetic, effective, and human-like interactions.

🎯 What Does the Sentiment Checker Do?

The Sentiment Checker:

• 🧠 Analyzes sentiment in real time from user inputs
• 🎭 Classifies tone as positive, neutral, or negative
• 🛠️ Adapts responses based on user mood and emotional cues
• 📲 Routes or escalates conversations when necessary — either for specialist flows or human takeover

⚙️ How It Works

1. Every user message is scored on a sentiment scale (e.g., -1.0 to +1.0):

   • > 0.3 = Positive
   • -0.3 to 0.3 = Neutral
   • < -0.3 = Negative

2. Sentiment is assessed cumulatively over the course of a conversation, not just per message — this helps the agent react appropriately based on ongoing emotional tone.

3. Confidence scores are applied to minimize false positives in tone detection (e.g., sarcasm, mixed tone).

🤖 Adaptive Agent Behavior

Depending on the detected sentiment, ReviveAI takes different actions:

💡

Example: If a user becomes frustrated, the agent may slow its responses, use reassurance language, or offer help more proactively.

🚨 Escalation Triggers

If user sentiment falls below a defined threshold (typically -0.5), ReviveAI can trigger escalation protocols:

• 🔁 Route to a different conversation flow (e.g., complaints or troubleshooting)
• 🤝 Offer human handover, either automatically or based on user response
• 📩 Send internal notifications to support teams

🧩 Customization Options

You can configure:

• 🎚️ Thresholds for escalation and tone switching
• 📝 Escalation copy (e.g., “I understand you're frustrated. Would you like to speak with a human?”)
• 🚦 Routing destinations for specific sentiment outcomes

🛠️

These settings can be adjusted per use case or audience segment via your ReviveAI dashboard or by contacting our support team.

✅ Benefits

• Creates more human-like experiences
• Improves customer satisfaction and retention
• Helps de-escalate potential complaints or churn risks
• Enables proactive support, even without direct user requests

🧪 Example Interaction

User: "I’m honestly getting really annoyed now — this is the third time I’ve had to ask!"

Sentiment Score: -0.65

AI Response:

"I'm really sorry to hear that — I completely understand how frustrating that must be. Let me get this sorted right away, or I can connect you with a team member who can help further."

📞 Need Help?

Want to fine-tune your sentiment settings or create custom escalation flows? Contact Support or speak with your onboarding manager.